FAQS

Payment must be made in full within 1 week of receiving the invoice and / or confirmation. Failure to make payment will result in the cancellation of your request(s). Charges to pay: Accepted modes of payments:  PayNow to UEN: 197500079W. Please indicate your name and invoice number.  Cheque and made payable to Global Travel Pte Ltd. You can drop cheque at UOB and indicate  UOB Account No: 201-320-549-5 & invoice number at the back of the cheque. Scan and email a copy of the cheque to prusc@globaltravel.com.sg before dropping the cheque at quick deposit box. Major credit cards and is subject to 3% financial charge.

Please email the request and reason for cancellation to prusc@globaltravel.com.sg and sgp.pruevents@prudential.com.sg.

In addition to 100% no-show fee imposed based on the cost of the basic package and all other optional costs (hotel room single supplement, flights’ deviation top-up etc.) confirmed prior to the trip, cancellation charges by airline will also apply. Encashment for the ticket will also not be allowed in no-show circumstances. The ticket will be deemed as utilised.

No refund or reduction of the package fare will be made for unutilised accommodation, meals or any other service included in the convention fare.

Excess baggage charges, meals, beverages, room services, personal incidentals, optional sightseeing and items that are not indicated in the itinerary.